Return & Refund Policy

Last Updated: August 2, 2026

At Lovera, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days from the date your order was delivered.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 14 days of delivery.

• The product must be unused, undamaged, and in the same condition in which it was received.

• The product must be returned in its original packaging, including all accessories, manuals, parts, and complimentary items.

• A valid order number or proof of purchase must be provided.

Products that show signs of use, damage, modification, misuse, or missing parts may not be eligible for a refund.

How to Request a Return

Before sending your product back, please contact our customer support team and provide:

• Your full name

• Your order number

• The reason for the return

• Photos or videos of the product and packaging, when requested

Please do not return an item without contacting us first. Returns sent without prior approval may not be accepted.

Once your return request is approved, we will provide you with the appropriate return instructions.

Return Shipping Costs

For approved returns, Lovera will cover the return shipping costs.

Depending on your location, we may provide a prepaid return shipping label or alternative return instructions.

The customer must package the product securely and follow the return instructions provided by our support team. Lovera is not responsible for damage caused by improper return packaging.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from the item you ordered, contact us as soon as possible and include clear photos or videos showing the issue.

After reviewing your request, we may offer one of the following solutions:

• A replacement product

• A full or partial refund

• Another suitable resolution

Do not dispose of the product or its packaging until your request has been reviewed.

Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, credit card provider, or payment service.

Original Shipping Charges

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges.

To receive a different product, you may return the eligible item according to this policy and place a new order separately.

Order Cancellations

Orders may only be cancelled before they have entered the processing or shipping stage.

Because orders are processed quickly, we cannot guarantee that a cancellation request will be approved.

If the order has already been processed or shipped, you may request a return after receiving it, subject to the conditions of this policy.

Non-Returnable Items

Returns may be refused for:

• Products returned more than 14 days after delivery

• Used, damaged, altered, or modified products

• Products without their original packaging

• Products with missing accessories, parts, manuals, or complimentary items

• Products damaged due to misuse or improper handling

• Items marked as final sale, unless damaged or defective

Return Processing Time

Approved returns should be sent according to the instructions provided by our support team.

Returns are generally inspected within 3–7 business days after they are received.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any rights available to customers under applicable consumer protection laws.

Where local law provides customers with additional cancellation, return, replacement, or refund rights, those legal rights will apply.

Contact Us

For return or refund requests, please contact us through our website contact form or at:

Email:tryshop.much@gmail.com

Please include your order number in your message so that we can assist you as quickly as possible.