Shipping Policy

Last Updated: August 2, 2026

Thank you for shopping with Lovera. We are committed to providing a clear, reliable, and transparent shipping experience. Please review this Shipping Policy before placing your order.

Order Processing

After an order is placed, it may require processing and verification before it is shipped. Order processing time is separate from the estimated delivery time.

Once your order has been shipped and tracking information becomes available, you will be able to follow the progress of your package through our website.

Estimated Delivery Time

Our estimated delivery time is:

14–31 days from the date the order is shipped.

Please note that delivery times are estimates and are not guaranteed. Delivery may be affected by the destination, shipping carrier, customs procedures, public holidays, weather conditions, local postal services, and other circumstances outside our reasonable control.

Most orders arrive within the estimated delivery period, but occasional delays may occur.

Track Your Order

Our website includes a dedicated order-tracking page powered by AutoTrack – Order Tracking.

To locate your package and view its current shipping status, enter your order number into the tracking section on our website. You may also be asked to enter the email address or phone number used when placing the order for verification purposes.

The tracking page may display information such as:

• Whether your order has been processed or shipped

• The current location or shipping stage of your package

• Recent tracking updates

• The shipping carrier handling the package

• The estimated progress of the delivery

Your order number can be found in the order-confirmation email you receive after completing your purchase.

Please make sure to enter the order number exactly as it appears in your confirmation email.

Tracking information may take several days to become available or update after the package has been shipped. In some cases, the tracking status may remain unchanged for a period of time while the package is moving between shipping facilities or countries.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving or has been lost.

Tracking Information Not Found

If the tracking page cannot locate your order, please check that:

• The order number was entered correctly

• You used the same email address or phone number provided during checkout

• Enough time has passed for the tracking information to become active

Tracking details may not appear immediately after placing an order. Please allow several business days after shipment for the carrier’s tracking system to update.

If you are still unable to locate your package, please contact our customer-support team and provide your full name, order number, and the email address used during checkout.

Multiple Packages

Some orders may be divided into separate packages due to product availability, warehouse locations, or logistical requirements.

When an order is shipped in multiple packages, each package may have a different tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because your order was divided into multiple shipments.

Shipping Delays

Lovera is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Customs inspections or clearance delays

• Carrier or postal-service disruptions

• Incorrect or incomplete shipping information

• Severe weather conditions

• Public holidays

• Local delivery delays

• Transportation disruptions

• High-volume shopping periods

• International shipping restrictions

A delay or a temporary lack of tracking updates does not automatically mean that a shipment has been lost.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact us as soon as possible if you notice an error in your shipping information. We will make a reasonable effort to update the address before the order is processed, but we cannot guarantee that changes can be made after the order has been submitted.

Lovera is not responsible for packages that are delayed, returned, misdelivered, or lost because the customer provided an incorrect or incomplete address.

If a package is returned to the sender because of incorrect customer information, additional shipping charges may apply before the order can be shipped again.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Lovera does not control customs charges and cannot predict their amount. Customers are encouraged to review the customs and import regulations of their country before placing an order.

Package Marked as Delivered but Not Received

If the tracking page shows that your package was delivered but you cannot locate it, please:

1. Check your mailbox, entrance, reception area, or any safe delivery location.

2. Ask family members, neighbors, building staff, or reception personnel.

3. Contact the local shipping carrier or postal service.

4. Allow up to 48 hours, as some carriers may mark a package as delivered shortly before it physically arrives.

If the package is still missing after completing these steps, please contact us. We will review the available tracking information and provide reasonable assistance.

Lost or Damaged Packages

If your package appears to be lost during transit, please contact us with your order number and tracking information.

If your order arrives damaged, please contact us promptly and provide:

• Your order number

• A clear description of the issue

• Clear photographs or videos of the damaged product

• Photographs of the external packaging

• A photograph of the shipping label

Claims submitted without sufficient information or evidence may not be eligible for a replacement or refund.

Refused or Unclaimed Packages

Lovera is not responsible for packages that are refused, left unclaimed, or returned because the customer did not collect the shipment or did not respond to the shipping carrier.

If a package is returned to the sender, any refund or reshipment request will be reviewed according to the circumstances. Original shipping charges, return fees, or reshipping costs may be deducted or charged where permitted by applicable law.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

Please contact us immediately if you need to change or cancel an order. Once an order has been processed, fulfilled, or shipped, it may no longer be possible to modify or cancel it.

Contact Us

For questions about shipping, delivery, or tracking, please contact us at:

Email: tryshop.much@gmail.com
Please include your full name, order number, and the email address used during checkout so that we can assist you efficiently.